Support
A real person reads every message
We're a small studio, which means support isn't a ticket queue. Most replies go out within two working days.
FAQ
Common questions
Placeholder answers for the MVP — expanded as more games ship.
- Is Carrom Legends free to play?
- Yes. It's free with optional cosmetic purchases. No mandatory ads interrupt a match.
- My match disconnected — do I lose rank?
- Disconnects caused by our servers don't affect rank. If you believe a result was wrong, send us the match ID.
- Can I play offline?
- Offline practice against adaptive AI is available. Ranked and private tables need a connection.
- How do I recover my progress on a new device?
- Progress is tied to your device account. Full cross-device profiles are on the roadmap.
- How do I suggest a feature?
- Post it in the Discord suggestions channel or email us. We read everything, honestly.
Bug reports
What to include
The more of this you send, the faster we can reproduce and fix it.
Device & OS
Model and version, e.g. Pixel 8 / Android 15.
Game version
Found in Settings → About inside the game.
What happened
What you expected versus what occurred.
Evidence
A screenshot, screen recording or match ID.
Still stuck?
Talk to us directly
Business, press and general enquiries all have their own route.