Support
We're here to help.
Whether you've discovered a bug, have a question about one of our games, or simply want to share feedback, we'd love to hear from you. Every message is read by our team.
Bug Reports
Help us fix issues faster
Including the following information helps us reproduce problems quickly and deliver fixes sooner.
Game & Version
Tell us which game you're playing and its current version.
Device Information
Include your device model, operating system, and platform.
Issue Details
Describe what happened, what you expected, and how to reproduce the issue if possible.
Screenshots or Video
Attach screenshots, screen recordings, or any other helpful evidence.
Frequently Asked Questions
How can we help?
Answers to the questions we receive most often about Cosmic Dream Studio, our games, and our community.
- How can I contact Cosmic Dream Studio?
- For support, business enquiries, collaborations, or general questions, you can email us directly through the Contact page. We aim to respond within two business days.
- How do I report a bug or technical issue?
- Include the game name, your device model, operating system version, game version, and a detailed description of the issue. Screenshots or screen recordings help us resolve problems much faster.
- How can I suggest a feature or improvement?
- We welcome community feedback. Whether it's a gameplay idea, quality-of-life improvement, or a completely new feature, we'd love to hear it through Discord, social media, or email.
- Will my game progress transfer to another device?
- Support for cloud saves varies by game. Please check the individual game's page for information about account synchronization and save data.
- Where can I follow development updates?
- Join our Discord community or follow Cosmic Dream Studio on social media to receive announcements, development updates, playtest invitations, and release news.
- Do your games require an internet connection?
- Requirements differ between games. Some titles are fully playable offline, while others include online multiplayer or cloud features. Each game's page lists its requirements.
- Can I join beta tests or early playtests?
- Yes. Whenever public testing becomes available, we'll announce it on our website, Discord server, and social media channels.
- Can I create videos or stream your games?
- Absolutely! We encourage gameplay videos, livestreams, reviews, and fan-created content. If you require press assets or have commercial questions, feel free to contact us.
Need More Help?
Let's start a conversation.
Whether it's technical support, business enquiries, media requests, or collaboration opportunities, we're always happy to connect.